Turkish electricity distribution companies made TL 3.7 billion investment which is above the determined investment ceiling in 2016. This year, the sector plans to invest TL 5 billion, again above the determined investment budget.
ELDER Chairman Serhat Cecen, answered the questions of energy correspondents. He stated that the electricity distribution companies will invest more than TL 18 billion between the years of 2016 -2020. Cecen underlined that this is the highest investment figures that the sector ever made.
Explaining that DSOs made TL 3.7 billion investment only to electricity grid infrastructure last year, Cecen said,
"Investments are the first and foremost step in improving the quality of our electricity distribution service. We know that it is not possible to achieve customer satisfaction without improving service quality. For this reason, we invest 3 times more than the period when this service was given by public sector.”
CUSTOMER SATISFACTION INCREASED BY 53%
Reminding the customer satisfaction survey which was announced in ELDER 10th Sectorial Meeting by Berat Albayrak, Turkish Energy and Natural Resources Minister, Cecen said, the results have increased the motivation of DSOs. "Targets for 2017 are challenging, but we are certain that we will reach them," Cecen said.
He underlined that the sector is carrying out their investments with maximum effort in order to increase customer satisfaction to 80%.
"The consumers expressing satisfaction with electricity distribution services increased by 53%. This shows that we are on the right track. I would like to state that the regions with lowest level of satisfaction are also the ones having intensive fighting with non-technical losses.
We always emphasize that our path is long. We will continue to do everything that is needed for providing uninterrupted and qualified electricity distribution service. The higher the quality of service, the higher the satisfaction of our citizens. "